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CHOOSING A PRODUCT
Choose a section from the front page of the Online Store e.g.. Barbour. This will show you some of the available products from each supplier. (Items not shown in the store but depicted on the manufacturers website can also be ordered). Alternatively you can click 'search' on the top navigation bar to search for specific items. Click on the link to your selected item to go to that item's page with a picture, description and price. If you like it, specify the colour and size you would like - then click the 'add to basket' button - and it will be added to your shopping basket.
SHOPPING BASKET
The basket displays all your reserved purchases so far on this visit to the site. If you wish to change the quantity of a certain item, type the number in to the box. If you wish to remove an item from the basket click the 'remove' button. You may continue shopping in the catalogue, using your basket to store items. To complete your order follow the checkout instructions.
COMPLAINTS & HOW TO CONTACT US
All complaints will be handled in a fair and equitable manner and we will keep you informed about progress. We will endeavour to resolve complaints within two working days. Your statutory rights will not be affected. Email: info@land-n-sea.biz Or write to: Land-n-Sea.biz, Unit 1, 25 Mill Street, Cushendall, Co. Antrim. N. Ireland. BT44 0RR. You can also contact us at Telephone/Fax (44) 028 2177 2009 (From 9.30 am to 6pm GMT).
RETURNS
Items returned unused and in resalable condition, i.e. complete with all manufacturers tags etc, will be exchanged or a full refund provided. Postage will be charged for replacements. If goods are returned, within one month , due to defective materials or workmanship, the item will replaced at no charge (We will pay postage).
PAYMENT
All prices quoted are in GB Pounds Sterling and include UK Value added Tax (VAT) . If the shipping destination is outside the European Community, we will deduct the VAT from the price of the merchandise. The purchaser is liable for all import duties, taxes etc. applied by the destination Country. We accept payment by credit card (MasterCard, Visa) or by Postal Order, Certified Cheque or Bank Draft . Back ordered items are not charged until they are ready to ship. All credit cards transactions will be verified and processed by Streamline. All customer payment information is encrypted using SSL on a secure server by Blacksun. We do not record or store any credit card numbers other than for payment purposes.
DELIVERY
We aim to deliver your purchase quickly and securely at the best price available. For this reason we use Royal Mail/Parcelforce for their reliability and service. We are committed to using the most cost effective means.
Within the UK |
Shipping cost is £6.50 within the UK. Orders exceeding £200 in value are carriage paid. |
Republic of Ireland |
Shipping cost is £10.00 to the Republic of Ireland. Orders exceeding £200 in value are carriage paid. |
Rest of Europe |
Customers will be advised of shipping costs by email and orders will not be shipped without agreement. |
North America |
Customers will be advised of shipping costs by email and orders will not be shipped without agreement. |
Rest of the World |
Customers will be advised of shipping costs by email and orders will not be shipped without agreement. |
**Please Note** |
In certain exceptional circumstances of low value, high weight packages we may not be able to maintain these shipping rates. We will email you with a quotation and will not ship without your acceptance. Please always check that delivery costs are acceptable before proceeding |
PRIVACY POLICY
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for two reasons: firstly, to process your order and secondly, for accounting purposes. We will not e-mail you in the future unless we have your explicit consent. The type of information we will collect about you includes: your name, address, phone number, email address and credit card details. We will never collect sensitive information about you. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. Your contact for privacy matters is Tom O'Neill. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. It will not be sold or given to other parties for marketing purposes.
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